Effective Date: June 4th, 2025
Company Name: Intermat General Trading LLC
Website: https://intermat-corp.com
Introduction
Intermat General Trading LLC (“Intermat”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
Information We Collect
We may collect the following types of personal and transactional data:
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Identity and Contact Information: Name, email, phone number, billing and shipping addresses.
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Order and Payment Information: Order details, payment method, and transaction data (processed securely via third-party payment processors).
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Verification Documents: For compliance with UAE Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, we may request identification or proof of address.
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Technical Data: IP address, browser type, device identifiers, and site usage analytics.
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Communication Records: Any messages, emails, or inquiries sent to us.
How We Use Your Information
We use your data to:
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Fulfill and manage your orders
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Communicate with you regarding your order status or customer support
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Verify identity and comply with UAE financial regulations (AML/KYC)
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Improve and optimize our website, services, and product offerings
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Detect and prevent fraud or suspicious activity
Sharing of Information
We do not sell your personal data. We may share your information with trusted third parties only when necessary:
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Payment Processors (e.g., CCAvenue) to handle your card transactions securely
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Shipping Partners to deliver your products
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Regulatory or Legal Authorities where required by UAE law
All third parties are obligated to handle your data in compliance with applicable privacy regulations.
Data Security
We implement strong administrative, technical, and physical safeguards to protect your data, including:
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SSL encryption for all transactions
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Restricted access to customer data
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Secure data hosting infrastructure
Data Retention
We retain personal and transactional data only as long as necessary to:
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Complete your transactions
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Fulfill legal, accounting, and regulatory obligations
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Comply with AML/KYC requirements (typically 5+ years for financial records)
You may request deletion of your data, except where retention is required by law.
Your Rights
You have the right to:
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Access the personal data we hold about you
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Correct or update any inaccurate information
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Request deletion of your data (unless legally restricted)
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Opt out of marketing communications at any time
To exercise any of your rights, please contact us at intermat@eim.ae.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience. These cookies may:
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Keep your session active
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Remember cart contents
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Track site usage and performance via analytics tools
You may disable cookies in your browser settings. However, some functionality may be limited as a result.
International Access
If you access our website from outside the United Arab Emirates, please note that your data may be transferred to, stored, or processed in jurisdictions outside your country of residence. By using our site, you consent to this transfer in accordance with applicable data protection laws.
Intermat ensures that all data handling, regardless of location, remains compliant with the highest standards of privacy and regulatory compliance under UAE law.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy regularly.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Intermat General Trading LLC
#203 & #204, Al Serkal Building
Airport Road, P.O. Box: 111077
Dubai, United Arab Emirates
Email: intermat@eim.ae
Tel: +971 4 295 9671